Customer Portal
covid19 coronavirus conitex

Visit this page for the most up to date information about our response to COVID-19 and our ongoing commitment to serve our customers.

Novel Coronavirus (COVID-19): CUSTOMER UPDATE

Mar 26, 2020 8:44:53 AM

In an effort to provide the same level of quality and customer service that our customers have come to value, we will use this forum to keep you updated on key actions and measures we are taking to support our customers' needs in the midst of the Coronavirus (COVID-19) pandemic.

Business Continuity

As of today, all of Conitex Sonoco's production facilities are operational and are following Sonoco's Corporate policies and procedures for protecting the health and safety of employees and their families and providing continuing availability of products critical to our customers.  Conitex Sonoco has established itself as an essential business and critical supplier globally. 

We are:

  • Monitoring the CDC recommendations regarding the Novel Coronavirus known as COVID-19
  • Continuing a rigorous outreach program across our global supplier network to ensure proper
    protocols and sourcing guidelines are being followed and we are monitoring this on a regular basis.
  • In close contact with our suppliers and are making necessary adjustments as need arises to ensure the availability and non-interruption of supply.
  • Actively communicating with individual customers to collaborate on preventative or proactive measures to ensure supply.

Conitex Sonoco has an extensive global supply and manufacturing network with redundant manufacturing locations in USA and Mexico for added surety of supply, should the need arise.

Customer Service

We are here for and accessible to you. To protect our employees and customers, we have implemented the following procedures:

  • Most of your sales and support contacts are and have been working from home using laptops with remote access capabilities.
  • Meetings will be conducted by phone or via web conferencing
  • Should a face-to-face meeting be absolutely critical, our staff is prohibited from shaking hands or engaging in any other customary greetings and will maintain a safe social distance of 6 feet.
  • No employees are allowed to travel to customer locations considered to be in an affected area.
  • For regions where the government has deemed it still safe, some customer service employees remain available in the office. However, where possible, we are encouraging team members and have made preparations for our customer service staff to work from home.

Employee Safety

From the onset of this pandemic, Conitex Sonoco has adhered to the protocols set forth by the local government and CDC as well as those put in place by Sonoco Products Company. To date, Conitex Sonoco has no known cases of the Coronavirus among our employees at any of our worldwide locations. Should this change, we will inform anyone with whom the employee has interacted and will initiate the established protocol we have put in place for such an occurrence. 

We have taken the following preventive measures:

  • The majority of employees not involved in production are or have been prepared for working from home
  • Rigorous procedures are in place in all operations, whereby no contractors traveling from restricted locations will be permitted into our facilities, visits from suppliers will be for critical projects only and all visitors must be screened.
  • Employees on site are screened daily
  • Internal meetings are held by conference call and any requiring travel must be approved
  • All attendance to trade shows, training and conferences is prohibited at this time
  • Daily environmental cleaning and disinfection precautions are in place and have been communicated to all employees

An internal Coronavirus Response Team is in place and all employees have been provided access to an internal microsite with pertinent information related to our policies and procedures.  Conitex Sonoco is committed to the safety of our employees, partners, and customers and are continually monitoring this situation to take proactive measures to continue to provide our customers the same level of service and quality.  We will update this page with any changes as necessary.


Tags: COVID-19



Conitex Sonoco welcomes the opportunity to meet with you at these upcoming events:

February 11- 12, 2020
Cannabis Packaging Summit
Anaheim Convention Center
Anaheim, CA
(Exhibiting) Booth #102
Sonoco Products Company


Attending Reps:
Dwayne Ezekiel, Inside Sales Manager, BulkSak, Flexible Products

February 12, 2020
Southern Textile Association Winter Technical Seminar
Textile Technology Center
Belmont, NC


Attending Reps:
Rick Carpenter, 1st Vice President STA; Sales Rep, Converted Products
Austin Duncan, North American Sales Rep, Converted Products
Kevin Frady, Plant Manager, Converted Products

May 12-14, 2020 (POSTPONED: Dec 15-17)
TechTextil - (Participation TBD)
Georgia World Congress Center
Atlanta, GA
(Exhibiting) Booth #2803

Attending Reps:

Rick Carpenter, 1st Vice President STA; Sales Rep, Converted Products
Austin Duncan, North American Sales Rep, Converted Products
David Monteith, VP Flexible and Converted Products
Aaron Albritton, Pallet Design Engineer, Converted Products
Kevin Frady, Plant Manager, Converted Products
Shawn Pederson, Tubes Technical Director, Converted Products
Vo Phu, Cones Technical Director, Converted Products

June 14-16, 2020 (CANCELLED)
Southern Textile Association & Fiber Buyers Annual Meeting
Hilton Beach Front Resort
Kingston Plantation
Myrtle Beach, SC

Attending Reps:
Rick Carpenter, 1st Vice President STA; Sales Rep, Converted Products
Austin Duncan, North American Sales Rep, Converted Products


ShanghaiTex 2019

November 25-28, 2019
Shanghai New International Expo Center
Shanghai, China


June 20-26, 2019
Fira de Barcelona, Gran Via
Barcelona, Spain

TechTextil North America

February 26-28, 2019
Raleigh Conference Center
Raleigh, NC

Industrial Pack 2018

April 4-5, 2018
Cobb Galleria Centre
Atlanta, GA

NPE 2018: The Plastics Show

May 7-11, 2018
Orange County Convention Center
Orlando, FL